Solved: Overcharged contact

Anonymous · ‎06-01-2017

I got a new contract 2 months ago and because I work in a shop in the same area as the o2 shop and my family have been loyal customers for years now they offered me 25% off my contract bill. I understood that the first month I would pay the full price but then it would go down and this has still not happened.

jonsie · ‎06-01-2017

Personally I would go back instore but you could try calling 202.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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jonsie · ‎06-01-2017

Personally I would go back instore but you could try calling 202.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎06-01-2017

Unless you have anything in writing to support this I am afraid you may be banging your head against a brick wall @Anonymous

Veritas Numquam Perit

MI5 · ‎06-01-2017

What discount scheme was it?
All are listed here but you had to have applied in the first month.
https://community.o2.co.uk/t5/Other-Products-and-Services/O2-Open-amp-Friends-and-Family-discounts-H...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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