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Over paid

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Sunderland15
Level 1: Joiner
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on ‎03-02-2022 18:55

on ‎03-02-2022 18:55

O2 has taken the wrong amount out of my bank this month for my airtime , it should be £21.80 and you have taken £34.65 .Please could someone get back to me ? 

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MI5
Level 94: Supreme
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‎03-02-2022 18:59 - edited ‎03-02-2022 19:03

‎03-02-2022 18:59 - edited ‎03-02-2022 19:03

@Sunderland15 

This looks like something you’ll be able to check in the My O2 app.

We have a guide to help with that if you’re unsure how to use it Guide: How-to guide for My O2

If the charges are correct, you need to contact payment management.
Details here Guide: Coronavirus Community Help and Support 
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>

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MI5
Level 94: Supreme
  • 145040 Posts
  • 635 Topics
  • 27831 Solutions
Registered:

‎03-02-2022 18:59 - edited ‎03-02-2022 19:03

‎03-02-2022 18:59 - edited ‎03-02-2022 19:03

@Sunderland15 

This looks like something you’ll be able to check in the My O2 app.

We have a guide to help with that if you’re unsure how to use it Guide: How-to guide for My O2

If the charges are correct, you need to contact payment management.
Details here Guide: Coronavirus Community Help and Support 
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>
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