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Over charging

Patspeakman
Level 1: Joiner
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I have a SIM.only contract of £15 per month each month it's £30 double each month I ring o2 they say I have been getting txt for which i haveto stop back i have explained i am.not getting any txt they then said finally last month they would block the number. I have got my bill for this month and it's £30 again I have rang they said it's my fault I'm putting my number in some thing on internet I have kept a detailed log all month and told them this but as the website is currently down I can check my bill o2 said they will.call back ... 1 hour and still waiting I have cancelled my DD which I was told by o2 I was not allowed to do. I am not refusing to pay but only what I have used. As any one else had this problem ??
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Cleoriff
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@Patspeakman

Firstly cancelling your direct debit is NOT the answer. Your credit rating will be affected and O2 wont care.

You need to persevere with customer services if you are sure you have been charged in error https://www.o2.co.uk/contactus

*The Game Is On*

Girl in a jacket

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Cleoriff
Level 94: Supreme
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@Patspeakman

Firstly cancelling your direct debit is NOT the answer. Your credit rating will be affected and O2 wont care.

You need to persevere with customer services if you are sure you have been charged in error https://www.o2.co.uk/contactus

*The Game Is On*

Girl in a jacket
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Cleoriff
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Edited to add: You may be charged if you have signed up for a premium rate site

Info here

https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

 

If this is the case ask O2 to place the following bars to your account

  • Bar all Direct to Bill Debits
  • Premium Bar (calls to premium numbers, 090, 070 etc

*The Game Is On*

Girl in a jacket
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MI5
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@Patspeakman 

See help here https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Marjo
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Hi @Patspeakman, I hope you're having a nice Friday! There's good info posted above from our members, just wanted to ask if you've made any progress with this, if the above comments were of help and if you have any further questions that the community could advise about? 

 

Cheers guys @Cleoriff@MI5thumbsup

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