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Over charged

Antec
Level 1: Joiner
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Hi I have multiple sims and one of them is being overcharged each month. Can you please help?

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madasaf1sh
Level 78: King of Kings
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@Antec 

 

You can check the bills by going to myo2 via the main o2 website https://mymobile.o2.co.uk/ 

 

If you still need help then the Social Media teams will be on hand, just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call 202 from your o2 phone

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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madasaf1sh
Level 78: King of Kings
  • 12045 Posts
  • 69 Topics
  • 3222 Solutions
Registered:

@Antec 

 

You can check the bills by going to myo2 via the main o2 website https://mymobile.o2.co.uk/ 

 

If you still need help then the Social Media teams will be on hand, just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call 202 from your o2 phone

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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gmarkj
Level 66: Unequalled
  • 12896 Posts
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Registered:

Why do you think you are being overcharged @Antec ?

As advised above, check what the bill is showing as it might be one of the sims has been subscribed to something you don't want, or has an extra that was free but is now paid for.

Some useful guides are below:

To check what is on the bill: Guide: How do I get to the 'Download Bill' page? 

If you prefer using the My o2 app: Guide: My O2 App 

If a premium rate service is showing: Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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