Over charged

[David1964]

I cancelled my phone contract. The last day was supposed to be 8th July but you have charged me an extra month, I had to contact customer services to stop being charged 2 more months. Please refund me what I’m due as this is 02 error 

[gmarkj · Accepted solution]

How did you cancel the contract @David1964 ?

We have a community guide for cancelling, which is linked below:

Guide: Cancelling Your Contract 

This is a customer community - if you need action taking on your account you need to speak to o2, either by calling them on 202 or 0344 809 0202 or by messaging on social media:

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

[pgn]

As nobody in the forum can access your account, and as you have cancelled, your MyO2 will be inaccessible to you, you really need to contact O2 - try them via Social Media, links below, or contact Payment Management number - 0800 902 0217 directly. If you have no access to phone service, Guide: A Guide to Skype can be used to call that free-fone O2 number.

Good luck, @David1964.