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Over charged

Jonathan_Lyon1
Level 1: Joiner
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Hi I’ve been charged £478 for my device plan which is way too much how do I fix this to avoid o2 taking this out my account I’ve cancelled the direct debit so what can I do to fix this??

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Bambino
Level 73: Relic 
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@Jonathan_Lyon1 You should not have cancelled your Direct Debit. I will tag an O2 online advisor who can hopefully help you.

@O2Daniel or @O2Emma can you please assist?

I DO NOT WORK FOR O2



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O2Emma
O2 Support
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Hi @Bambino I will pick this up thanks 😀

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O2Emma
O2 Support
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Hi @Jonathan_Lyon1 I will send you a private message so I can look into this for you.

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