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Level 1: Joiner
Posts: 3
Registered: ‎17-10-2019

Over charged

Hello, my bill has come in this month £20 over my original Bill. Which should not be happening as I have a £0 spend cap. I would like this sorted
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Posts: 105,683
Topics: 554
Solutions: 13,879
Registered: ‎04-04-2012

Re: Over charged

@Tiegan 

Some things are excluded from spend caps Guide: Spend caps on O2 

You can see what the extra charges are for in your MyO2 http://www.o2.co.uk/myo2 

or by calling customer service Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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O2 Support
Posts: 272
Registered: ‎18-06-2020

Re: Over charged

Hi @Tiegan 

We can not look it to individual accounts within the community.  If you could please ring 202 and they will look in to this for you.

 

 

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Level 1: Joiner
Posts: 3
Registered: ‎17-10-2019

Re: Over charged

I tried calling 202 however it said they were only dealing with stolen or lost phones.
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Posts: 105,683
Topics: 554
Solutions: 13,879
Registered: ‎04-04-2012

Re: Over charged

@Tiegan 

Say you've lost your phone to get put through to an advisor.

We can't do anything else for you here on the community I'm afraid, sorry.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Community Manager
Posts: 875
Registered: ‎07-05-2020

Re: Over charged

Hey @Tiegan just checking did you get this sorted out?

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
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Level 1: Joiner
Posts: 3
Registered: ‎17-10-2019

Re: Over charged

I tried the option to say I had lost my phone to get through to an advisor but they hung up. Still not sorted
Highlighted
Posts: 105,683
Topics: 554
Solutions: 13,879
Registered: ‎04-04-2012

Re: Over charged

You need to keep trying @Tiegan 

8,00am is the best time to call.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)