Over charged bill not amended

[bjpwuk]

Over charged when abroad. Got in contact with O2, they apologised and said they would amend but they have not done so

[adamtemp64 · Accepted solution]

Only chasing o2 directly will you get this resolved

[bjpwuk]

When I was in China I opted into o2 travel and paid the extra money. When I got home I noticed I had been double charged. I contacted O2 and during a very long call looked into the account and agreed it was their mistake and would revise the bill.
They have not done so and I’m now being charged late payment fees. I’m not convinced another call will sort the problem as they seem to say one thing and do another. Any advice would be good. Thanks

[MI5]

As customers like yourself the only thing we can do is ask admin to try and help you.
@Martin-O2 or @EmilieT

[Bambino]

@bjpwuk Community admin will not contact you until tomorrow at the earliest. Wait until you hear from them. If they cannot help, your next step would be to lodge a formal complaint: https://www.o2.co.uk/how-to-complain

[bjpwuk]

Thanks Bambino

[EmilieT]

Hi @bjpwuk, and welcome to the forum

I'm sorry to hear you've had some issues with your bill. I can certainly get someone to look into this, but I'll need some additional details first so please reply to the Private Message I sent you when you get a chance!

Cheers @MI5 for the mention