Over charge

[ShannonOkeefe]

Hello, I am currently on holoday in Corfu, kassiopi, Greece. I received a message upon arrival that my minutes, texts and data will come out of my normal allowance. A few days into my holiday I received a message to say I was being charged £51+ for being in Albania. I am not and have not been in Albaina so these charges should not apply to my next bill. 

Please can someone from customer service look into this for me.

Shannon

xxxxxxxxxxx.

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[pgn · Accepted solution]

Make sure you turn off automatic network selection, and manually select a Greek network, @ShannonOkeefe 

More info here: Guide: Roaming MegaGuide and Guide: Roaming in Turkey and Cyprus contains tips to make sure you connect to a Greek carrier (yes Crete and Turkey is not Corfu and Albania, but the principle is the same).

Good luck, @ShannonOkeefe.

Also I will tag Moderator to remove your phone number from this public forum, spam call protection etc.