Over Charge

[Anonymous]

I checked my bill and then my bank account and found I'd been charged more than the bill amount !!! How can I trust o2 ?

[Cleoriff · Accepted solution]

We have no access to your account. You need to contact customer services to ask for an explanation

http://www.o2.co.uk/contactus

Have a look at this link about bills being higher than expected

http://www.o2.co.uk/help/bills-and-payment/what-to-do-if-your-bill-is-more-than-expected#qs

[MI5]

I'm gonna guess you have a refresh tariff which is in fact 2 bills.
I bill for phone and one for airtime. The bill shown in your My O2 will be for airtime and you need to add the phone bill portion to that.

[perksie]

Check your bill break down in MyO2.

[Anonymous]

If this is because of the annual,RPI increase then this happens in April every year & it's only s few pennies

[jonsie]

Also if this is your first bill it be slightly higher as you are billed for the first couple of days before your billing date is processed.