Solved: Over 209 calls today

BobbyK · ‎12-07-2018

Hi,

i have had over over two hundred calls today from people saying I had called them. I know I have not called them.

i rang 02. They told me that they are aware of a fraud and would add my number to the list.

my problem is what do I do next. Options are to change my number, but this would cause me so many problems.

Hoping somebody has a solution.

MI5 · ‎12-07-2018

This is happening to people on all networks and is being investigated.
Unfortunately, apart from continually blocking the numbers, there's nothing you can do until the networks get to the bottom of it and fix the issue.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎12-07-2018

This is happening to people on all networks and is being investigated.
Unfortunately, apart from continually blocking the numbers, there's nothing you can do until the networks get to the bottom of it and fix the issue.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎12-07-2018

Community advice here @BobbyK

https://community.o2.co.uk/t5/How-to-Guides/Are-you-fed-up-with-spam-calls-and-texts-Follow-these-st...

Veritas Numquam Perit

Bambino · ‎12-07-2018

@BobbyK Yes changing your number probably would cause problems, but unfortunately, that's the only alternative at this point, as they haven't worked out how to fix this yet. O2 will allow you one number change for free.

I DO NOT WORK FOR O2

Cleoriff · ‎12-07-2018

@BobbyKPersonally I think it's far better to change your number than put up with this. It would cause you less stress long term.

You are allowed one number change free of charge if you contact customer services https://www.o2.co.uk/contactus

Veritas Numquam Perit

Anonymous · ‎12-07-2018

209? That’s insane. That’s enough to drive anyone to despair

jonsie · ‎13-07-2018

This has been going on months now and no end in sight.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

BobbyK · ‎13-07-2018

Many thanks. It is driving me crazy. But I think I will put up with it for a few more days and see if it improves. I really don’t want to change my number

BobbyK · ‎13-07-2018

Many thanks for the advice

darrengf · ‎13-07-2018

It’s about time there were much more controls and government and phone plus and Ofcom or who ever looks after everything started really doing something better to get this fixed.

209 is a stupid amount, I get annoyed with 1 or 2 a week. I report everyone to the network and then block them.

more harsher penalty is needed to me

im really sorry ur getting that many, I can’t imagine what you are going through.

Welcome me to the forum as ell @BobbyK

Need Help, Just ask. We are one big Family here in the o2 Forum.
Use iPhone XS Max dual sim, SE, Honor 10, IPad Pro 11, Apple Watch 4 LTE, 100+ Mpbs Barrier and a Record Player.

O2

Over 209 calls today

how to speak to someone at o2

ESim issues

Switch Up Online - Not working

ordered device and no update

Minimum Contract Term ending... Will price stay th...