Solved: Outstanding phone bill

Alexandra2 · ‎06-04-2020

My phone bill was postponed due to everything going on I now require an extension on this which I told I would receive but I cant get through to anyone ?

I have recieved an email saying they are going to cut my phone off indefinitely?

Can anyone help please ?

gmarkj · ‎06-04-2020

Not from here @Alexandra2 as this is a customer forum.
Best advice is to try calling them back.
All our knowledge on this is on the link below.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

View solution in original post

gmarkj · ‎06-04-2020

Not from here @Alexandra2 as this is a customer forum.
Best advice is to try calling them back.
All our knowledge on this is on the link below.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

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