Hiya, I received a bill from O2 after I left for a final payment of £18.04.
I was asked to login in to my O2 and pay by following a link, I did this but had no payment option in My O2 anymore. I rang O2 to sort payment and was told I can not pay the outstanding because I don’t owe any money and my account shows no money owing and balance is zero. I was told the bill was in error and I was to ignore it, now 3 weeks later I have receive an email saying my debt of £18.04 is now overdue and has been passed on to the bailiffs, ivevrung O2 again today 1st April 5 times and been on hold and cut off everytime, I also send an email to O2 9 days ago asking for confirmation that I owe nothing and received an email back saying they will get back to me within 7 days, but like I say that was now 9 days ago.
can anyone advise me on what to do or give me a number where I can get help to resolve this.
many thx in advance.
