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Outstanding bill

Grimseethe
Level 1: Joiner
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Got an email and a text saying my bill is outstanding, but no direct debit has been taken, I have the money why not just take it, will be *bleep* if you charge me an extra £6 because of your mistake.

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Bambino
Level 78: King of Kings
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@Grimseethe This is not O2. This is a customer community. You need to speak to customer service.
Call 202 from your mobile or 0344 809 0202 or 0800 902 0217 from any phone or numbers in this link, which also includes the number for the Payment Management Team: Guide: Coronavirus Community Help and Support

 When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

I DO NOT WORK FOR O2



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Bambino
Level 78: King of Kings
  • 19898 Posts
  • 961 Topics
  • 2853 Solutions
Registered:

@Grimseethe This is not O2. This is a customer community. You need to speak to customer service.
Call 202 from your mobile or 0344 809 0202 or 0800 902 0217 from any phone or numbers in this link, which also includes the number for the Payment Management Team: Guide: Coronavirus Community Help and Support

 When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

I DO NOT WORK FOR O2



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madasaf1sh
Level 68: Extraordinaire
  • 5941 Posts
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@Grimseethe 

 

When did you setup your direct debit? When was it due to be taken? Have you checked with your bank, and asked them if it has been presented or if they have rejected it.. 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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