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Outstanding balance

Debbie12
Level 1: Joiner
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on ‎12-07-2024 11:57

on ‎12-07-2024 11:57

I have had a message to say I have an outstanding amount due before my order can complete but I haven’t ordered anything an all my payments are made by direct debit

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MI5
Level 94: Supreme
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on ‎12-07-2024 13:10

on ‎12-07-2024 13:10

@Debbie12 

Could be potential spam but check with O2.

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Oxonian
Level 37: Blazing a Trail
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on ‎21-07-2024 18:52

on ‎21-07-2024 18:52

@Debbie12 wrote:

I have had a message to say I have an outstanding amount due before my order can complete but I haven’t ordered anything an all my payments are made by direct debit

 

Did you manage to resolve that problem @Debbie12 ?

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Enlli
Level 69: Guiding Light
In response to Oxonian
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on ‎21-07-2024 18:54

on ‎21-07-2024 18:54

Probably after 9 days it's sorted

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
Level 94: Supreme
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on ‎21-07-2024 18:56

on ‎21-07-2024 18:56

and we're off again 🙄

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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