Outage of O2 Services

[Cath]

Can you please add me to your compensation list as this was just not good enough - especially when I wasn't able to get on to wi-fi all day!! Thanks.

[jonsie · Accepted solution]

• For our Pay Monthly customers, SMB business customers and mobile broadband customers we will be crediting two days of monthly airtime subscription charges by the end of January 
• For our Pay As You Go customers we will be giving a 10% credit on a top-up in the New Year and will let our customers know when it is available 
• For our Pay As You Go mobile broadband customers we will be giving a 10% discount on a Bolt On purchase in the New Year and will let our customers know when it is available

[Cleoriff]

@Cath

This isnt customer services, it's a community forum. O2 will compensate you anyway

[Vicki]

I am fuming about the compensation, some customers was given £75, Why are the ones that didn't get this awarded a poxy 2 days off airtime. This is bang out of order!!!!!

[Cleoriff]

@Vicki

No-one has been given £75! It's a rumour started on FB.

They haven't paid anyone yet...

[laura_igl]

Thanks for reporting issues with the network. We have an official topic about this so we're locking this thread to keep the conversation in one please. Please use this thread for updates and to share your feedback. 

Thanks, 

The community team.