Out of work due to pandemic how do I change my payments to maybe a lower amount

[Hollyjane]

?

[Cleoriff]

Hi @Hollyjane 

You need to talk to the Payment management team

You can reach the Payment Management team on

0800 325 302 or 0800 902 0217. It’s a free call

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

And look at this guide https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

[Hollyjane]

I've tried ringing the number and it says it's for fraud or to report a phone lost of stolen no other option,

[gmarkj]

Keep trying and there are other numbers in the link below.

[Cleoriff]

@Hollyjane 

Other numbers to try

0800 977 7337,  0800 587 4005 and 0800 090 1808

You could try Skype 0800 032 1402

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/td-p/1305104

Skype for Mobile

https://www.skype.com/en/get-skype/skype-for-mobile/

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

[MI5]

@Hollyjane 

Look in your MyO2 http://www.o2.co.uk/myo2 

If you're on a flex plan, you can lower your tariff or raise it once per month.

[jonsie]

choose fraud or any of the options.