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Other charges & adjustments removal

Martina4
Level 1: Joiner
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on ‎12-02-2024 11:33 - last edited on ‎12-02-2024 11:41 by Community Manager

on ‎12-02-2024 11:33 - last edited on ‎12-02-2024 11:41 by Community Manager

Hi team

 

Hope you had a good weekend 

 

I was chatting with one of your customer service member last Sunday, 4th of Feb regarding Other charges & adjustments on my bill for December 2023 and January 2024 where they confirmed that I will be refunded for these charges as Disney and Amazon Prime were included in my deal. So far I don't see any changes on my account nor I have been refunded for this even though it was confirmed that it will be done. Could 

 you please process this 

 

Best regards

Martina Bogojevic

(REMOVED)

 

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MI5
Level 94: Supreme
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on ‎12-02-2024 11:48

on ‎12-02-2024 11:48

@Martina4 

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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