Orders

[Al46]

I have placed two orders on this account, I want to know if one is cancelled, and if not I would like the one with the bigger storage. Plus I want it sent to another address as it is a gift

[MI5]

@Al46 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

[Evie1]

Hi, is there a way to cancel an order I have just placed? It is impossible to get through to O2 by phone and the email contains no links. Is there a way to cancel my O2 contract online as well?

[MI5]

Contact details as advised above @Evie1 

[Evie1]

I have, unfortunately, attempted it numerous times with no success.

[MI5]

@Evie1 

You'll need to keep trying or return your order when it arrives