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@Anonymous I would wait a few days, then either call customer service (don't try to do this via Live Chat), or if you have an O2 store nearby, going in and trying again to do it there, which would probably be your best option. Whichever way you try, there will still be a credit check and most likely a deposit required for you to take a monthly contract. You can check your credit rating for free these days with sites like Experian, or Clearscore, or Noddle. If they show that your credit rating isn't strong enough, then you may just have to stick with Pay & Go for a little while longer. You'd find this to be the case with any mobile network provider.
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@Anonymous Is your husband already an O2 Pay Monthly customer? If so, he wouldn't be subject to a deposit or credit check. As you are currently a Pay & Go customer seeking to get a Pay Monthly contract for the first time you will be asked for a deposit and credit check.
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Hi @Anonymous. Every new customer is different. Your credit rating could be different to your husbands for any number of reasons. Many new people pay a deposit for the phone when taking out a first contract. If you make sure you pay all your bills on time for the first 3 months O2 will return your deposit to the account you paid it from.. Hope all goes well for you
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@Anonymous Your husband trying to add a second contract to his would most likely be what triggered a deposit request. I'm a little confused by what you mean when you say your husband tried to do it through your bank account?
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As I said, if you never had a contract before, it will ask for a deposit and credit check. You were trying to do too many things at the same time and the system flagged it. Just putting money into an account once will not give you a good credit check.
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The decisions are made by a computer based on criteria set by o2.
No one on here knows what those criteria are I'm afraid.
Everything a person applies it checks their credit history and a number of other factors.
The fact that 2 applications were made from one account would almost certainly be the reason in this case.
No one on here knows what those criteria are I'm afraid.
Everything a person applies it checks their credit history and a number of other factors.
The fact that 2 applications were made from one account would almost certainly be the reason in this case.
