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Ordered sim only contract, but haven't received any sort of emails from o2?

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Anonymous
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‎04-06-2017 14:06 - edited ‎04-06-2017 14:08

‎04-06-2017 14:06 - edited ‎04-06-2017 14:08

Hey i ordered a sim only contract yesterday at around 9pm but i havent received any sort of emails from o2? no confirmation emails, no welcome emails - nothing at all. How do i know if my contract order has gone through ? do i need to do it again ? the contract is 21 pounds a month for 20gb internet, unlimited minutes and texts.

Thanks in advance !

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MI5
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on ‎05-06-2017 13:38

on ‎05-06-2017 13:38

I thought you said it was due to arrive today?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎05-06-2017 13:51

on ‎05-06-2017 13:51

The person i was speaking to on the live chat said its to arrive for 10am today, but nothing has come through the post
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MI5
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on ‎05-06-2017 13:55

on ‎05-06-2017 13:55

Strange that you haven't had any emails yet as technically you haven't agreed to the terms and conditions of the contract.
I was surprised to read it was in the post because of this, but I expect it has been dispatched as your MYO2 has been updated too.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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on ‎05-06-2017 15:08

on ‎05-06-2017 15:08

I would take what live chat said with a pinch of salt 

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jonsie
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on ‎05-06-2017 15:22

on ‎05-06-2017 15:22

That's why I say call them.... 

Social Media Support ~ O2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie




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