Ordered sim only contract, but haven't received any sort of emails from o2?

[Anonymous]

Hey i ordered a sim only contract yesterday at around 9pm but i havent received any sort of emails from o2? no confirmation emails, no welcome emails - nothing at all. How do i know if my contract order has gone through ? do i need to do it again ? the contract is 21 pounds a month for 20gb internet, unlimited minutes and texts.

Thanks in advance !

[Anonymous · Accepted solution]

@Anonymous Have you checked your spam/junk folders? They may have gone there. If not then contact customer service 

http://www.o2.co.uk/contactus

[jonsie]

 Call customer service, don't order again or you may end up with two. You should also receive a text confirmation for sim only. 

[MI5]

You usually receive the emails immediately so something may have gone wrong.

[Anonymous]

Went into live chat with a member of the O2 team, everything is well my order has gone through and should arrive tomorrow. Thanks for the help !

[MI5]

Good news, have you received the contract yet?

[jonsie]

Glad you're sorted ☺️

[Anonymous]

That's good to know 

[Anonymous]

Just received an email this morning saying your O2 bill is ready and that i will be charged on the 19/06/2017, my sim only contract number has appeared on my O2 but it says my order is complete ? but i havent received the sim card yet. How many days should i wait 

[jonsie]

Call them now asyou are being billed from today.