This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Ordered sim only 4 days ago -still no SIM and nothing in my02

Ben_Corfield
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎30-03-2020 20:43

on ‎30-03-2020 20:43

Ordered sim only 4 days ago -still not sim received and nothing showing in my02
Message 1 of 7
1,007 Views
0 Kudos
6 REPLIES 6

MI5
Level 94: Supreme
  • 144075 Posts
  • 634 Topics
  • 27591 Solutions
Registered:

on ‎30-03-2020 20:45

on ‎30-03-2020 20:45

@Ben_Corfield 

Everything is running real slow at the moment due to short staff.

Just hang on in there mate.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 7
1,004 Views
0 Kudos

jonsie
Level 94: Supreme
In response to MI5
  • 93157 Posts
  • 609 Topics
  • 6953 Solutions
Registered:

on ‎30-03-2020 22:10

on ‎30-03-2020 22:10

4 days ago so this would be the first full working day?

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 3 of 7
984 Views
0 Kudos

Osprey937
Level 1: Joiner
In response to MI5
  • 7 Posts
  • 2 Topics
  • 0 Solutions
Registered:

on ‎31-03-2020 00:40

on ‎31-03-2020 00:40

Hi Ben, I wish I was in your position - I can't even order a new SIM. How did you do it?

 

Seems like there's nobody taking calls or doing live chat. 

 

I have a new phone I can't use because I can't order the nano SIM.

 

I've been with O2 so long, I can't imagine getting a different service provider, but it could happen.

Message 4 of 7
970 Views
0 Kudos

Cleoriff
Level 94: Supreme
In response to Osprey937
  • 122767 Posts
  • 826 Topics
  • 7463 Solutions
Registered:

on ‎31-03-2020 07:44

on ‎31-03-2020 07:44

@Osprey937 

O2 are on a very reduced service due to the current situation. All networks are the same.

Your best time to get through is 8am Guide: How to find help & contact O2 

Veritas Numquam Perit

Girl in a jacket
Message 5 of 7
955 Views
0 Kudos

gmarkj
Level 66: Unequalled
In response to Osprey937
  • 12045 Posts
  • 94 Topics
  • 1122 Solutions
Registered:

on ‎31-03-2020 08:59

on ‎31-03-2020 08:59

Have you checked your current sim @Osprey937 to see if you can push the middle bit out to make it smaller?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 6 of 7
946 Views
0 Kudos

Osprey937
Level 1: Joiner
In response to gmarkj
  • 7 Posts
  • 2 Topics
  • 0 Solutions
Registered:

‎31-03-2020 19:43 - edited ‎31-03-2020 19:44

‎31-03-2020 19:43 - edited ‎31-03-2020 19:44

Thanks Cleoriff, I'll try an early call.

 

Gmark, I currently have the same solid micro SIM I've had since early 2014 - possibly several years earlier.

Message 7 of 7
935 Views
0 Kudos
Top Kudoed Authors
View All
Top