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Ordered sim card

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CourtneyWarren
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on ‎08-09-2022 09:33

on ‎08-09-2022 09:33

Hi can anyone help me? I've ordered a pay monthly simcard I got an email to say your full steam ahead. Does that mean my simcard is on the way or what. I don't understand and I can't find the link to message o2 via WhatsApp. Courtney 

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MI5
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on ‎08-09-2022 09:42

on ‎08-09-2022 09:42

@CourtneyWarren 

Yes, it sounds positive.

You can check by contacting O2 on social media.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎08-09-2022 09:42

on ‎08-09-2022 09:42

@CourtneyWarren 

Yes, it sounds positive.

You can check by contacting O2 on social media.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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CourtneyWarren
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on ‎08-09-2022 09:45

on ‎08-09-2022 09:45

Can I not message them on WhatsApp I haven't had no confirmation of delivery or anything

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MI5
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on ‎08-09-2022 10:23

on ‎08-09-2022 10:23

@CourtneyWarren 

You can if you know the number but it's not advertised anywhere.

I do recall them trying WhatsApp some time ago but that may have just been a trial that didn't work out.

You won't be able to track a sim delivery anyway as it will be sent 1st class post.

All contact numbers here too for reference Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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