Ordered replacement phone not showing in my orders

[trw1972]

Hi All

I managed to lose my sim only phone this morning, and immediately blocked it via the telephone.

An hour or so later i decided to get a cheap contract phone (moto g) as my replacement (this was 5 hours ago)

I have had a confirmation mail saying 'thanks for your order' etc, but in 'my recent orders' there is nothing at all showing?

Is this normal? Should i be concerned? when i checked out tommorows delivery was offered

Thanks

[MI5]

Have you clicked on the links in your acceptance email - this confirms you have agreed to the contract terms etc?
There is also a possibility that you might get a new log in for a new MyO2 in which case nothing will show up in your current one.
Use the contact numbers in link to confirm with CS the status of your order http://www.o2.co.uk/contactus

[Cleoriff]

It takes a few hours to update via My O2 so should be showing tomorrow I expect....or after midnight...

[trw1972]

Thanks both, i am probably being impatient- it is so odd having no phone!

I will try the instant chat- i have an order number so they should be able to chase it.

Thanks again

[MI5]

If you think you are getting told a load of nonsense off live chat - just call CS.
A phone call is usually quicker and less painful

[jonsie]

It's quite possible that it will be midnight that your account updates 

[Martin-O2]

Hi @trw1972 can you confirm if your order has been confirmed and processed?