Ordered phone and told three different things regarding delivery

[Anonymous]

Hi all. Ordered a phone this morning and still not had a email with expected delivery date. I've was told it'd be here and then it was out of stock and now they don't know when it'll be delivered. So am I expected too wait in, in the hope it might be delivered. Anyone else had this problem?

[Cleoriff]

---

@Anonymous wrote:
Hi all. Ordered a phone this morning and still not had a email with expected delivery date. I've was told it'd be here and then it was out of stock and now they don't know when it'll be delivered. So am I expected too wait in, in the hope it might be delivered. Anyone else had this problem?

---

Many people @Anonymous  it seems to be a common problem sadly. People ordering phones that are showing as in stock...and then they aren't. You need to keep chasing O2 up on this. if they can't give you a date ..I would seriously think of cancelling and going elsewhere.

Unless you get confirmation that it is to be delivered, it is pointless sitting in and waiting in the hope it comes

Edited Spelling!

[Anonymous]

Yes quite a few via ordering through O2 online.

Check any spam folders for emails.

Help http://www.o2.co.uk/help/phones-and-devices/how-to-track-your-order

You could consider cancelling the online order and wait a few days for o2's systems to catch up and then order in the O2 HighStreet store. You could ring the store to ensure their is available stock.

[Anonymous]

I ordered a phone on friday, was then told out of stock don't know when they can deliver, they are now telling me it had already been delivered, I'm now a couple of hundred pounds down and have no phone. O2 keep saying I have to take it up with uk mail???

[MI5]

---

@Anonymous wrote:

Anyone else had this problem?

---

Many, many, many people 😞

[MI5]

---

@Anonymous wrote:

I ordered a phone on friday, was then told out of stock don't know when they can deliver, they are now telling me it had already been delivered, I'm now a couple of hundred pounds down and have no phone. O2 keep saying I have to take it up with uk mail???

---

If you haven't signed for it, it is still o2's problem.....

[Anonymous]

---

@Anonymous wrote:

I ordered a phone on friday, was then told out of stock don't know when they can deliver, they are now telling me it had already been delivered, I'm now a couple of hundred pounds down and have no phone. O2 keep saying I have to take it up with uk mail???

---

Which Department have you spoken to at O2 who have advised you of how you stand ? 

[Beenherebefore]

Even if it is signed for, it is still O2's responsibility because they contracted with the transport operator not you.

[Anonymous]

Just been using live chat was going to phone customer services tomorrow

[Anonymous]

Please circumvent Live Chat on this and do as you've said and ring uk customer services.