Ordered over a week ago and no updates or information has been provided

[AdamBarnett]

purchased a new contract on the 5th October, have had a confirmation email on the same day and as of today 17th October I still can't access MyO2 so I can't track my order as I apparently don't have an account yet 

[Enlli]

This sounds like something about which you need to contact Sales Try giving them a call on 0800 081 0255

Alternatively use social media

Message O2 on
Facebook (https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

[Breanna]

Hi @AdamBarnett were you able to get in touch with O2 about this?