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Level 1: Joiner
Posts: 2
Registered: ‎25-09-2016

Ordered on 1st of march and not been delivered yet

I ordered 2 phones on the 1st of march, paid the deposits and not arrived yet
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Posts: 101,658
Topics: 549
Solutions: 12,930
Registered: ‎04-04-2012

Re: Ordered on 1st of march and not been delivered yet

@Marie5 

You'll need to chase up with customer services Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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O2 Support
Posts: 30
Registered: ‎27-03-2020

Re: Ordered on 1st of march and not been delivered yet

Hi Marie

 

have you received any emails from o2 regarding your order since you paid the deposits?

 

maybe an email with an order number beginning with "MS-" or any kind of acknowledgement for your deposit payment 

 

were you already an existing customer with o2 before you placed these 2 new orders?

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Posts: 80,226
Topics: 572
Solutions: 3,839
Registered: ‎04-01-2009

Re: Ordered on 1st of march and not been delivered yet

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Level 1: Joiner
Posts: 2
Registered: ‎25-09-2016

Re: Ordered on 1st of march and not been delivered yet

Yes recieved emails with order numbers
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Posts: 80,226
Topics: 572
Solutions: 3,839
Registered: ‎04-01-2009

Re: Ordered on 1st of march and not been delivered yet

You won't get anything else until you get the dispatch email with tracking details