Ordered a tablet and set up account but now says out of stock

[Melty1982]

Hi I recently set up an account to get a pay monthly samsung tablet for our daughter. All the order went through fine to then receive an email a few hours later stating it was out of stock so trying to source one. Does this mean I will still receive it? How long are they expected to get in stock? Why can't I see it on my o2 account? And if they are out of stock why did they let me set up a plan and sign an agreement etc? Sorry so many questions

[TallTrees · Accepted solution]

Hi there @Melty1982 

Welcome to the o2 Community forum 

O2 don't have live stock information 

Sorry you have been inconvenienced like this.

We are a customer Community so do not know.

You could ask here

you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this