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Ordered SIM Only Contract Online - over a week & still not received the SIM but contract started?

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Dalito
Level 1: Joiner
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on ‎29-11-2022 11:46

on ‎29-11-2022 11:46

Ordered SIM Only Contract Online 21st Nov

 

29th Nov - postman has done his rounds and I've still not received the SIM but it looks like you've started the contract

 

Is there any chance I can go to local O2 store and pick up the SIM myself?

 

Don't recommend buying online again

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MI5
Level 94: Supreme
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on ‎29-11-2022 12:27

on ‎29-11-2022 12:27

@Dalito 

Postal strikes are delaying both collections and deliveries so could still be in the system.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151735 Posts
  • 650 Topics
  • 28841 Solutions
Registered:

on ‎29-11-2022 12:27

on ‎29-11-2022 12:27

@Dalito 

Postal strikes are delaying both collections and deliveries so could still be in the system.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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