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Duncan_2002
Level 1: Joiner
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I’ve just brought an iPad on contract.( didn’t realise I had already ordered it). It’s pending in my bank but nothing has shown up on my account and no email has come through. Is this normal? 

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MI5
Level 94: Supreme
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@Duncan_2002 

Sounds like you haven't finalised your order as O2 would have taken the money at the end of the checkout process.

Give customer service a call to check Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 120614 Posts
  • 605 Topics
  • 18121 Solutions
Registered:

@Duncan_2002 

Sounds like you haven't finalised your order as O2 would have taken the money at the end of the checkout process.

Give customer service a call to check Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
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