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Order

Chloe7
Level 1: Joiner
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on ‎15-04-2020 19:38

on ‎15-04-2020 19:38

My order has been dispatched but I’m unable to track it on my02?
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Cleoriff
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on ‎15-04-2020 19:41

on ‎15-04-2020 19:41

@Chloe7 

Probably will catch up tomorrow. Running slowly

https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order 

Veritas Numquam Perit

Girl in a jacket
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Chloe7
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on ‎15-04-2020 19:48

on ‎15-04-2020 19:48

If 02 say that my phone will be delivered tomorrow but the courier says Friday, who is more accurate to go by?
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MI5
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on ‎15-04-2020 19:59

on ‎15-04-2020 19:59

The courier.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Dwayne95
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on ‎15-04-2020 20:02

on ‎15-04-2020 20:02

I have ordered a new phone a week ago but its not been dispatched, what do I have to do to get an update
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jonsie
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on ‎15-04-2020 20:13

on ‎15-04-2020 20:13

@Dwayne95 wrote:
I have ordered a new phone a week ago but its not been dispatched, what do I have to do to get an update

It's probably out of stock. You can only wait.

Call CS for an update

Guide: Coronavirus Community Help and Support 

Social Media Support ~ O2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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