Order

[Jordanbamford04]

I ordered a phone from here on contract I payed my upfront payment which has left my bank already and I have no email saying it’s confirmed or pending. What should I do 

[Cleoriff]

@Jordanbamford04 

You should contact the sales team as they can help you with that –  Call them on 0800 081 0255 OR message them on Social Media  -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

[Oxonian]

@Jordanbamford04 

You might wish to check with your bank for further information too. My understanding is that funds are set-aside or earmarked for your O2 purchase, but that O2 do not actually take your money unless your purchase goes ahead. 

If O2 decline your application for a contract, I believe that the funds will not be claimed by them and will automatically re-appear in your bank account - although the speed of this is down to your bank and can take up to fourteen days. 👍