Solved: Order

Clemkunda · ‎01-03-2023

I just signed up for contract and it said the order was unsuccessful but it still took the 30£ upfront payment

MI5 · ‎01-03-2023

The payment will be pending, ie not claimed by O2.

The money will be returned to your account in 5 to 7 days in line with your banks policy.

You can check this with your bank.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎01-03-2023

@Clemkunda

The payment will be pending, ie not claimed by O2.

The money will be returned to your account in 5 to 7 days in line with your banks policy.

You can check this with your bank.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎01-03-2023

The money won't have left your account - it will have been reserved pending the completion of the order @Clemkunda

Once your bank is told by o2 that the order did not complete the funds will be released in a few days.

You can talk to o2 by calling the sales team on 0800 081 0255 or messaging on social media:

Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

jonsie · ‎01-03-2023

This upfront payment will have been held in reserve by your bank

O2 haven't taken payment and this will be available to you in your bank account in normally 4-5 working days

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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