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[Chantelle19961]

Hi. I ordered a sim it says I should of got a free gift but wasn’t able to choose one? Do I still get one

[MI5 · Accepted solution]

@Chantelle19961 

If you are eligible for a gift you will get a code sent to you in the post in around a weeks time with instructions on how to claim. 

https://www.o2.co.uk/termsandconditions/rewards/gift-with-qualifying-purchase-july-2019

[Chantelle19961]

Thank you, also when I placed my order it said it should be with me the next working day but as of yet I’m still waiting and I can’t even check my order online.. could you help with that please? I’ve tried ringing and chatting online but they just keep telling me to go in and I’ve been busy?

[MI5]

@Chantelle19961 

You'll need to call customer service Guide: How to find help & contact O2 

We can't access account details on here to see the order status. 

You won't have tracking details until your device is dispatched though.