Order that I didn’t make

[PeterthePole]

I got messages that my order is ready, but I didn’t order anything.

[madasaf1sh · Accepted solution]

@PeterthePole 

Does it start NC?  As its a system message when you are been moved over to the new billing system, nothing to worry about. 

If you have any concerns you will need to speak to Customer Services,  if you send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG), or you can call 202 from your o2 phone

[pgn]

If the order reference begins "NC", it's a part of the move of your account details to the new back-end 360 system, @PeterthePole - you may get a text about a new direct debit setup also, nothing to worry about. Your MyO2 will change also in the next few hours once your account has been fully moved. Good luck!