Order status

[Louisia]

Hi there

i wonder if anyone can help I’ve spoken to a few o2 staff though the online chat about an order I ordered the other day and all I’m getting told is this your order is in progress and in next 24 hours you will receive an update about your order which it has been over 48 hours now I don’t understand what’s going on

[Bambino]

@Louisia O2 doesn't operate a live stock reporting system, so there's every chance that your item is out of stock.  You need to speak to customer service.
Call 202 from your mobile or 0800 032 1402 from any phone.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am. The 0800 number isn't available until 9 am.

[Louisia]

I understand that @Bambino does that mean I got accepted and just waiting for the despatch email now so could take any time

[Bambino · Accepted solution]

@Louisia If this is your first purchase and contract you will have to wait for another email with your contract details before you are accepted. It's most likely that O2 are running their credit check before anything else proceeds.