Solved: Order placed but not been accepted or declined!

ESM · ‎21-03-2022

I placed an order for a contract phone on 17/03/22, paid the initial payment and advised that I would hear back in 48 hours but I’ve heard nothing. I’m not able to go onto the chat function either. Can’t find an email address to ask an O2 representative. Any advice?? Thanks in advance.

MI5 · ‎21-03-2022

@ESM

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎21-03-2022

@ESM

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Order placed but not been accepted or declined!

Switch Up Online - Not working

ordered device and no update

Minimum Contract Term ending... Will price stay th...

My bill

Port date for moving number