on 06-12-2019 00:06
Solved! Go to Solution.
on 06-12-2019 01:03
You only get the dispatch email once the order is with the courier. That won't happen unless the phone is in stock. This could be the reason it isn't showing on your account.
If it's a new account it may have been referred for a credit check.
Your best option is to call them first thing in the morning.
on 06-12-2019 07:27
Welcome to the o2 community forum 🎅❄☃️
As suggested contact o2 customer services and find out the position with your order.
You'll be happier when you are informed 👍
Hope all goes well for you and your phone arrives soon. TallTrees
on 09-12-2019 19:09
Hey @Xtt , sorry to hear you had some concerns about your order status earlier. Did the advice above from @jonsie help at all and did you get any info from customer service? It would be lovely to hear how you get on.
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