Order not made

[User625392]

Had an email saying I made an order NC[Removed] but made no order 02 please advise what has happened. It says VAS change for a custom plan.

thanks

linsey

[Cleoriff]

@User625392 

You need to contact payment management.

Details here Guide: How to find help & contact O2 

To pay bills, ask for payment extensions or query bills etc, you need to contact the Payment Management Team.

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am

Re this order:

You should contact the sales team as they can help you with that –  Call them on 0800 081 0255 OR message them on Social Media  -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

[Breanna · Accepted solution]

@User625392   O2 has let us know that these order messages were due to an error and that the notifications have now stopped. They're investigating why it happened but no need to worry.

[Cleoriff]

Thanks @Breanna 

[User625392]

Thanks @Breanna!

[Luan247]

i received these messages today - so that haven't stopped. i thought i had been hacked and its taken me around 20 mins of checking everything on my o2 worrying what had happened 

[1905-]

Same here, I received messages this morning. I was worrying about them too, but hopefully was an error as before. 

[1134]

I've received these messages today. Very worrying 

[RebeccaHxx]

I’ve just received a message too. 

[Geemc12]

Hi i received one earlier..clicked on the link and signed in and the order was there