Order not arrived

[Jcj1007]

I placed an order on Friday 10th April. No email to say it’s been despatched although confirmation of order was received. I understand there may be a backlog but having no answers at all is worrying given they’ve taken money out of my account?

[Cleoriff · Accepted solution]

@Jcj1007 

You need to wait until it's dispatched, then you will an email with tracking info

Or call O2

Guide: Coronavirus Community Help and Support 

[Bambino]

@Jcj1007 Every chance your phone is out of stock

Please see this link: https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

Guide: Coronavirus Community Help and Support 

[Jcj1007]

Yes I thought this may be a possibility. Of course I understand delays right now but they asked me to pick a deliver day which I chose today. I would expect that if there were no stock, they should inform customers of this rather than leave them wondering. Not very good customer service. Email and phone are auto replies and no help. 😊