If your old one is lost or stolen then it needs reporting to O2.
Guide: Lost or Stolen O2 Device? - How to Report it
If you need a replacement for any other reason then ring O2 or contact them on Social Media
Message O2 on
Facebook (https://o2uk.co/O2CFB)
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.
Or call into an O2 shop with ID
This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
