@Sian11
You will need to contact o2 Guide: How to find help & contact O2 and they can post one out to you, however the quickest and easiest way is to go to an o2 store with Photo ID and they can issue you a replacement there and then.
If lost or stolen then follow this guide as well Guide: Lost or Stolen O2 Device? - How to Report it
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
