Order help

[Sophielouusebul]

Ordered a new phone online 2 days ago all went through upfront costs paid. Everything sent over contract agreement everything. No phone delivered on said date no further emails at all from 02 either IV spent 24 hrs trying to get through on the phone but no answer. On hold for hours. Help what is going on

[Cleoriff · Accepted solution]

@Sophielouusebul 

You have to persevere with Customer services which WILL be a long wait in this uncertain time.

Guide: How to find help & contact O2 

Best time to call is 8am.

[Sophielouusebul]

I get that yes but I'm again currently on an hour n a half on hold after a 12 hour night shift I was just holding out hope there might be a quicker route thank you for your help.

[Cleoriff]

@Sophielouusebul 

It's such an uncertain and unsettling time for all of us. Hope you get sorted soon x