Order didn’t receive

[benur]

I have ordered a O2 sim card. I have tracked my order on the O2 app and it appears COMPLETE, but I didn’t receive it. The tracking number provided isn’t recognised by Royal Mail. What should I do? It was sent 10 days ago, and I’m been billing for all this period. I have sent a message through the chat, but nobody answered, now I cannot use the chat again.

Thanks

[Enlli · Accepted solution]

Suggest you contact Sales

you can call them on 0800 081 0255

Or use social media

Message O2 on
Facebook (https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

[benur]

I just have called that number I and it was all sorted. They gonna send me a new sim card, and they will apply a credit in my account related with that period that I have been billing without using the service.

Thank you so much for your help!