Order confirmation not received

[Sam20]

Ordered a new device and contact credit department for confirmation and they told order accepted but not received any confirmation email.  Still showing order is reviewing while login o2

[Mariojusto89]

Me either, got the emails about the loan agreement and etc but till now no updates 

[Sam20]

Have you call o2 team ?

[pgn · Accepted solution]

Numbers to call here, @Sam20 and @Mariojusto89 - call around 08:15am UK time for best chance of getting through quickly: Guide: Coronavirus Community Help and Support 

[Kingaknaa]

How do you speak to o2 team…can’t find a number, my order is coming up 2 days now and had no emails apart from order number/details??? 

[pgn]

Hi @Kingaknaa,

If you message O2 on

 Facebook (https://o2uk.co/O2CFB) , 

Twitter (https://o2uk.co/O2CTW) or 

Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

Otherwise numbers in here, call around now, 8am, and keep trying until you hear music - then wait. Guide: Coronavirus Community Help and Support 

Good luck!