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Order confirmation has been received but it’s wrong colour

Purplepain
Level 1: Joiner
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Just ordered an iPhone 11 in purple however order confirmation says it's red?? Can't access anyone than change of mind policy which says that I need to tell o2 I have changed my mind and want a different coloured handset but there is no one to tell.  Phone is arriving tomorrow 

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MI5
Level 94: Supreme
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Return it if wrong colour https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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