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Order confirmation and Mastercard claim

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Gazcanuk76
Level 1: Joiner
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on ‎29-01-2023 19:48

on ‎29-01-2023 19:48

I recently upgraded and have received my handset. But I have not received any kind of confirmation email giving me confirmation of my order or how to claim for my preloaded £200 Mastercard. I updated my email address when I was processing the order had this caused a system issue? I can only sign in to My O2 using my original email address yet the pre-contract paper work was sent through to my new email address. Could someone please assist? Many thanks. 

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madasaf1sh
Level 78: King of Kings
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on ‎29-01-2023 20:06

on ‎29-01-2023 20:06

@Gazcanuk76 

 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

 

Also note that the Mastercard information comes via email and text 14 days after your upgrade.

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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madasaf1sh
Level 78: King of Kings
  • 12032 Posts
  • 69 Topics
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Registered:

on ‎29-01-2023 20:06

on ‎29-01-2023 20:06

@Gazcanuk76 

 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

 

Also note that the Mastercard information comes via email and text 14 days after your upgrade.

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
Level 94: Supreme
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on ‎29-01-2023 20:08

on ‎29-01-2023 20:08

@Gazcanuk76 

See FAQ's here https://www.o2redeem.co.uk/About/FrequentlyAskedQuestions

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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