This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Order confirmation and Mastercard claim

Go to solution
Gazcanuk76
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎29-01-2023 19:48

on ‎29-01-2023 19:48

I recently upgraded and have received my handset. But I have not received any kind of confirmation email giving me confirmation of my order or how to claim for my preloaded £200 Mastercard. I updated my email address when I was processing the order had this caused a system issue? I can only sign in to My O2 using my original email address yet the pre-contract paper work was sent through to my new email address. Could someone please assist? Many thanks. 

Message 1 of 3
614 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
madasaf1sh
Level 77: Grand Master
  • 11577 Posts
  • 63 Topics
  • 3163 Solutions
Registered:

on ‎29-01-2023 20:06

on ‎29-01-2023 20:06

@Gazcanuk76 

 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

 

Also note that the Mastercard information comes via email and text 14 days after your upgrade.

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

View solution in original post

Message 2 of 3
609 Views
0 Kudos
2 REPLIES 2

Go to solution
madasaf1sh
Level 77: Grand Master
  • 11577 Posts
  • 63 Topics
  • 3163 Solutions
Registered:

on ‎29-01-2023 20:06

on ‎29-01-2023 20:06

@Gazcanuk76 

 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

 

Also note that the Mastercard information comes via email and text 14 days after your upgrade.

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 2 of 3
610 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
  • 149371 Posts
  • 641 Topics
  • 28495 Solutions
Registered:

on ‎29-01-2023 20:08

on ‎29-01-2023 20:08

@Gazcanuk76 

See FAQ's here https://www.o2redeem.co.uk/About/FrequentlyAskedQuestions

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 3
607 Views
0 Kudos
Top Kudoed Authors
View All
Top