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Order complete without proof of delivery.

Jakub86
Level 1: Joiner
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Hi. I became a victim of the fraud. I have reported everything to o2 after couple of hours of the incident, after a three phone calls to them I have managed to return a parcel when is still with courier ( o2 has requested a return).

Now after few days my order status says is complete but when I track a parcel is still says " on its way back to o2". Anyone know what that means ??

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madasaf1sh
Level 76: Forum Legend
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@Jakub86 

 

It means the courier are still processing the return back to o2, and this can take a good few days to make its way through the system.

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

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madasaf1sh
Level 76: Forum Legend
  • 9983 Posts
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Registered:

@Jakub86 

 

It means the courier are still processing the return back to o2, and this can take a good few days to make its way through the system.

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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