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Order cancelled

Anonymous
Not applicable
Can anyone help regarding an online order?
Message 1 of 29
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28 REPLIES 28

Cleoriff
Level 94: Supreme
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As advised above ring CS...Until the device is scanned back into their system they wont have the info that it's been returned..

Veritas Numquam Perit

Girl in a jacket
Message 21 of 29
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Anonymous
Not applicable
2nd November returned to 02 store still no refund what a disgrace !!!
Message 22 of 29
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Anonymous
Not applicable
O2 warehouse to be exact
Message 23 of 29
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Anonymous
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Why doesn't no one reply on here or twitter!!!
Message 24 of 29
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MI5
Level 94: Supreme
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This isn't CS I'm afraid.
If you want to talk to CS these are your options http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 25 of 29
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Anonymous
Not applicable

DAY 14 still no refund online chat unavailabe. on hold for ages so thats no good!!! any suggestions !!!

Message 26 of 29
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Cleoriff
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No more advice really @Anonymous unless you wish to make a complaint...though that will still require you to contact CS http://www.o2.co.uk/how-to-complain

Not sure if @Toby (head of community) could help?

Veritas Numquam Perit

Girl in a jacket
Message 27 of 29
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MI5
Level 94: Supreme
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Registered:

Complaints or email the ceo's office.

Nothing else we can do here for you I'm afraid.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 28 of 29
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Toby
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Hi @Anonymous,

Sorry to hear you're not happy. Feel free to PM me and we can have a chat about it.

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

Message 29 of 29
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